The author questions the use of monitoring systems in services that involve face-to-face interaction between service providers and clients because such systems:

CAT Question Paper | CAT Verbal Ability Slot

7 months ago

Question :

The author questions the use of monitoring systems in services that involve face-to-face interaction between service providers and clients because such systems:

A.
do not improve services that need committed service providers.
B.
are not as effective in the public sector as they are in the private sector.
C.
improve the skills but do not increase the motivation of service providers
D.

are ineffective because they are managed by the government.

Option A is the correct answer.

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